Privacy Policy

1. Introduction

Welcome to Froztal Cold Chain ("Froztal", "we", "us", or "our").

Froztal Cold Chain is a monitoring application designed to help users monitor cold-chain environmental conditions, including temperature and humidity, view historical sensor data and receive alerts when configured environmental conditions require attention.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you use the Froztal Cold Chain mobile application ("App") and related services.

By using the App, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use Froztal Cold Chain, we may collect or process the following categories of information.

2.1 Account and Authentication Information

If you create or use an account, we may collect information necessary to authenticate and manage your account, such as:

• Email address
• Authentication identifiers
• Account identifiers
• Authentication tokens or credentials required to maintain a secure session

We use this information to authenticate you and provide access to your authorized Froztal data.

2.2 Device and Application Information

We may process limited technical information required to operate and secure the App, such as:

• Device type
• Android operating system version
• Application version
• Device or installation identifiers where required for the service
• Technical logs and diagnostic information

2.3 Usage Information

We may process information about how the App is used, including interactions with monitoring dashboards, sensor data views, graphs and alert functionality.

3. Sensor and Cold-Chain Data

The primary purpose of Froztal Cold Chain is environmental monitoring.

Depending on the devices and monitoring infrastructure connected to your account, the service may collect and process:

• Temperature readings
• Humidity readings
• Sensor or device identifiers
• Reading timestamps
• Configured temperature or humidity thresholds
• Alert status and alert events
• Historical environmental measurements

4. How We Use Information

We use information collected through Froztal Cold Chain for the following purposes:

• Provide and operate the Froztal Cold Chain service.
• Authenticate users and secure accounts.
• Display live temperature and humidity information.
• Display historical sensor information and graphs.
• Generate environmental monitoring alerts.
• Send notifications related to configured alerts.
• Maintain and synchronize monitoring data.
• Diagnose technical problems and improve reliability.
• Prevent unauthorized access, fraud or misuse.
• Maintain the security and integrity of our services.
• Comply with applicable legal obligations.

5. How We Share Information

We do not sell your personal information.

We may disclose information in the following circumstances:

5.1 Service Providers

We may use trusted third-party service providers to operate infrastructure and provide services on our behalf. These providers process information according to our instructions and applicable agreements.

5.2 Legal Requirements

We may disclose information if reasonably necessary to:

• Comply with applicable laws or regulations.
• Respond to valid legal processes.
• Protect our rights or property.
• Protect the safety of users or other persons.
• Investigate fraud, abuse or security incidents.

5.3 Business Transfers

If Froztal or substantially all of its assets are involved in a merger, acquisition, restructuring or similar transaction, information may be transferred as part of that transaction, subject to applicable privacy requirements.

6. Cloud Services and Service Providers

Froztal Cold Chain may use cloud infrastructure and related services to authenticate users, process API requests, store monitoring information and deliver application functionality.

Our infrastructure may include services provided by Amazon Web Services (AWS), including services such as Amazon Cognito, Amazon API Gateway and Amazon DynamoDB, depending on the deployed version of the service.

These services may process information on our behalf to provide authentication, secure API access and cloud data storage.

We select service providers with appropriate security and privacy practices and use them only for purposes necessary to operate the service.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure or destruction.

Depending on the service and infrastructure involved, security measures may include:

• Encrypted communication between the App and our services.
• Authenticated API access.
• Access controls and authorization mechanisms.
• Secure authentication mechanisms.
• Restricted access to cloud infrastructure.
• Monitoring and logging for security and operational purposes.

8. Data Retention

We retain information for as long as reasonably necessary to provide Froztal Cold Chain and for legitimate operational, security, legal and business purposes.

Sensor and historical monitoring data may be retained for the period required by the applicable customer or monitoring configuration.

When information is no longer required, we may delete or anonymize it, subject to applicable legal or operational requirements.

9. Account and Data Deletion

If Froztal Cold Chain provides account creation, you may request deletion of your account and associated personal information.

To request deletion, contact us using the email address provided in the Contact Us section of this policy.

When we receive a valid deletion request, we will take reasonable steps to delete the account and associated personal information, subject to information that we are legally required or otherwise permitted to retain.

Certain anonymized or aggregated information may be retained because it cannot reasonably be associated with an individual.

10. Notifications and Alerts

Froztal Cold Chain may send notifications when configured environmental conditions or monitoring events require attention.

Notifications may include information such as:

• Temperature threshold alerts
• Humidity threshold alerts
• Sensor or device status notifications
• Monitoring-related events

Notification availability may depend on your Android device, operating-system settings, network connectivity and notification permissions.

You can control notification permissions through your Android device settings where supported.

11. App Permissions

Froztal requests only the permissions necessary for the functionality provided by the App.

Notifications

If notification permission is requested, it is used to deliver monitoring and alert notifications.

Internet / Network Access

The App requires network access to communicate with Froztal cloud services and retrieve monitoring information.

The exact permissions requested by the App may change as new functionality is introduced.

12. Children's Privacy

Froztal Cold Chain is intended for business, operational and monitoring use and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

13. International Data Transfers

Our service providers or infrastructure may process information in countries other than the country in which you live.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied as required by applicable privacy and data protection laws.

14. Third-Party Services

Froztal Cold Chain may rely on third-party infrastructure, libraries and services to provide functionality, security, authentication, analytics or other technical capabilities.

Third-party services may process information according to their own privacy policies and applicable agreements.

Where applicable, users should review the privacy policies of third-party services used by the App.

Examples may include:

• Amazon Web Services (AWS)
• Google Play Services
• Android platform services

15. Sensor Data Accuracy and Operational Use

Froztal Cold Chain displays information received from connected monitoring devices and sensors.

Sensor readings may be affected by device calibration, connectivity problems, hardware failures, environmental conditions, transmission delays or other technical factors.

Users should not rely solely on the App as the only safety or compliance mechanism where independent monitoring, redundancy, regulatory compliance or other safety procedures are required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, our services, applicable laws or our data practices.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage users to periodically review this Privacy Policy.

17. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.

18. Summary

Froztal Cold Chain is designed to provide environmental monitoring functionality, including live temperature and humidity monitoring, historical graphs and configurable alerts.

We use information necessary to provide these services, secure accounts, operate our infrastructure and improve reliability. We do not sell personal information.

If you have questions about how your information is handled, please contact us using the information above.